Inkbox Return Policy
Things don't always go the way they're supposed to. We get it.
That's why you can get a gift card or a refund for any unused Inkbox products within 30 days from the day it was shipped!
Due to hygiene and COVID-19 we will not be accepting physical product returns, but we will still refund or credit your item as needed.
Note that your original shipping charges will not be refunded.
Returns requested after 30 days of the order shipment date may be eligible for an exchange in the form of an online store credit. We do not accept returns or exchanges for orders that are over 90 days old.
We aren't able to accept refunds for countries outside of Canada and the United States. Please reach out to us at hi@getinkbox.com if you have any questions about your order.
The following products cannot be returned:
- All Freehand Ink Accessories, Flash Books, Accessory Bundles, Tip Packs & Transfer Paper
- Freehand Tattoo Marker
- Custom Tattoos
- E-Gift Cards
- Sale Items
- Subscription Boxes
- Tattoo Bundles
- From time to time, Inkbox may refuse a refund request if we find evidence of abuse.
Defective products or issues with tattoo application
If you run into an issue with applying your tattoo or if the products you got are damaged/defective, reach out to us - it may be eligible for a one-time resend or store credit.
Follow the instructions in the “How Do I make a Return” section below, and send us a photo of the products that aren't quite right.
how do i make a return?
It’s super simple! Send us an email at hi@getinkbox.com or let us know using the support widget on this page. Don’t forget to include:
- Your name and address
- Your order number
- The products and quantity you’d like to return
- The reason why you’re hoping to return it
Our team will take a look at your order and share the next steps with you