inkbox Return Policy
Things don’t always go the way they’re supposed to. We get that. That’s why you can return any unused products within 30 days from the day it was shipped.
Returned items must be in new condition and in its original packaging. Approved returns will be refunded to the original form of payment. Please note that your original shipping charges will not be refunded. Returns made after 30 days of the order shipment date may be eligible for a refund in the form of an online store credit.
The following products cannot be returned:
- All Freehand Accessories, Flash Books, Accessory Bundles, Tip Packs & Transfer Paper
- Custom Design Orders
- E-Gift Cards
- Sale Products
inkbox is not responsible for lost returns. Please obtain a tracking number for your records.
Issues regarding tattoo application errors or product defects may be eligible for a one-time resend of the order or an online store credit. This does not include leakage on the inkbox™ applicator (Formula 2), as this is only a cosmetic issue.
These decisions are made by the customer support team on a case by case basis, and you may be asked to provide a photograph of the product. If you experience an application error or receive a defective item, please reach out to hi@getinkbox.com.
How Do I Make a Return?
Customers Returning Items within the US
You can begin to submit your return through our Returns Portal:
- Enter the email address and six or seven-digit order number associated with your order
- Select the items that you want to return
- Choose the return reason(s) and quantity
- Select which method you would like the refund to be credited to you
- Hit submit and you’re good to go!
If your request is approved, customers will receive a prepaid shipping label sent by email. To complete your return, place items in a secure form of packaging, seal and attach the prepaid shipping label onto the package, and drop it off with your local post office.
Customers Returning Items within Canada
For our Canadian customers, to begin your return process, we ask that you:
Send us an email at hi@getinkbox.com with the following information:
- Full Name
- Six or seven digit order number
- Name and quantity of item(s) you wish to return
- Short description of the return reason(s)
Once approved, you will receive a link to create your pre-paid return label. Print and attach this label onto a securely sealed shipping container, and you’re good to go! Just drop off the package at a mailbox or Canada Post location. Once we receive it, we will email you when your return has been processed!
International Return Shipments
At this time, we are not accepting international returns. If you are truly unhappy with the product or have any concerns with your order, please email us at hi@getinkbox.com and we would be happy to assist you personally.
Refunds
Once the returned item(s) have been received and inspected, you will receive a notification email regarding the approval or rejection of the return. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
Please note that refunds can take up to 10 business days to be reflected back into your account. Please confirm with your bank if you do not see your credit after the tenth business day.
Still have questions? Email us at hi@getinkbox.com with your full name and order number.