Return Policy
Returns & Satisfaction Guarantee
Our Promise
Your satisfaction is important to us. We stand behind the quality of every product we produce. If we make a mistake or your order arrives damaged or defective, we'll work with you to make it right.
If you experience an issue with your order, please contact our Customer Experience team within 14 days of delivery. We may refuse a refund request if we find evidence of abuse.
Return Eligibility
Stock Products
Stock products are eligible for a replacement or refund when:
- The product arrives damaged.
- The product contains a manufacturing or printing defect.
- An incorrect item was shipped.
- Items are no longer wanted. (North America Only)
Custom Products
Every custom product is made specifically for you and is considered Final Sale.
However, if your custom order has a manufacturing defect, printing error, or arrives damaged, we'll review your claim and, when appropriate:
- Reprint your order at no charge.
- Issue a refund if a replacement cannot reasonably resolve the issue.
Customer-submitted design errors are not considered production defects.
Sale Items
All sale and clearance items are Final Sale.
International Orders
Orders shipped outside of North America are Final Sale.
If your order arrives damaged or contains a verified manufacturing defect, please contact us and we'll review your claim.
How to Request a Replacement or Refund
To help us resolve your request quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Because our products are intended for skin application, physical returns are not required.
Customer Responsibilities
Before submitting your order, please carefully review your design.
You are responsible for confirming:
- Spelling
- Grammar
- Punctuation
- Capitalization
- Dates
- Image placement
- Layout
- Size
- That artwork is not mirrored or reversed unless intentionally designed that way
Uploaded artwork should be high resolution. Images that are blurry, pixelated, or low quality may not produce satisfactory printed results.
Customer-submitted errors—including spelling mistakes, incorrect sizing, low-resolution images, mirrored artwork, formatting issues, or incorrect uploads—are not eligible for replacement or refund.
Production Review
Our production process differs slightly by product.
Each custom design is reviewed by our production team before printing to identify potential print-quality concerns.
If we identify an issue that could affect the final product, we'll contact you whenever possible.
This review is intended to improve print quality and does not replace your responsibility to verify your design before submitting your order.
Production Timeline
Production times vary by product and begin after your order has been approved for production.
If additional clarification or artwork adjustments are required, production times may be extended.
Once production begins, changes or cancellations cannot be guaranteed.
Product Expectations
Printed products may vary slightly due to:
- Printing processes
- Product materials
- Screen and monitor settings
- Individual skin tone and chemistry
For Inkbox products, semi-permanent tattoos develop over approximately 24–48 hours, and final color will vary by individual skin chemistry.
Intellectual Property & Content Guidelines
By submitting artwork, you certify that:
- You own or have permission to use all uploaded artwork, logos, trademarks, photographs, and other content.
- Your design does not infringe on another party's intellectual property rights.
Orders that violate our Content Guidelines or intellectual property policies may be cancelled prior to production.
Packaging Disclaimer
For products that allow customized packaging or tattoo backing cards, legally required compliance information may still appear alongside your artwork as required by applicable regulations.
Additional Notes on Our Products
- Semi-permanent tattoos require approximately 24–48 hours to fully develop.
- Final appearance will vary based on individual skin chemistry.
Resolution Process
When a claim is submitted, our Customer Experience team will:
- Review your order information and photos.
- Determine whether the issue is a manufacturing defect, shipping damage, or customer-submitted design error.
- When appropriate, provide a replacement.
- If a replacement is not appropriate or does not resolve the issue, issue a refund.
Lost or Stolen Packages
Once an order has been shipped, delivery is the responsibility of the shipping carrier.
Lost in Transit
If your tracking has not updated for an extended period or your package appears to be lost in transit, please contact our Customer Experience team. We will work with the carrier to investigate and, when appropriate, arrange a replacement or refund.
Marked as Delivered
If your tracking indicates your package was delivered but you cannot locate it, please:
- Check around your delivery location and with household members or neighbors.
- Allow up to 48 hours, as carriers occasionally mark packages as delivered before they arrive.
- Contact the shipping carrier to initiate a delivery investigation.
Packages confirmed as delivered by the carrier may not be eligible for replacement or refund. However, we will review each situation individually and assist whenever possible.
Our goal is simple:
If we made a mistake, we'll make it right.